Privacy Policy

1. Information We Collect

When you use our website or contact us, we may collect the following information:

• Your name
• Phone number
• Email address
• Preferred appointment date
• Message or enquiry details
• Medical reports or health-related information shared voluntarily for consultation or second opinion
• Information shared through online consultation, WhatsApp, phone call, or appointment request forms
• Basic website usage data such as browser type, device information, pages visited, and cookies

We only collect information that is necessary to respond to your enquiry, schedule appointments, provide consultation guidance, or improve our website experience.

2. How We Use Your Information

Rishabh Cancer Care may use your information for the following purposes:

• To book, confirm, or manage appointments
• To respond to your enquiry or consultation request
• To provide cancer care guidance, second opinion, or treatment-related communication
• To contact you regarding your appointment, reports, or follow-up care
• To improve our website, patient support, and communication process
• To send important service-related updates
• To maintain internal records for patient care and administrative purposes
• To comply with applicable legal, medical, or regulatory requirements

We do not sell, rent, or trade your personal information to any third party.

3. DPDP Act Compliance

Rishabh Cancer Care processes personal data in accordance with applicable Indian laws, including the Digital Personal Data Protection Act, 2023, and other applicable healthcare regulations. We handle your personal and sensitive data lawfully, fairly, and only for the purposes described in this Privacy Policy.

4. Medical and Health Information

Any medical information, health details, reports, prescriptions, diagnostic records, or treatment-related documents shared by you are handled with care and confidentiality.

Such information is used only for consultation, medical review, treatment planning, second opinion, or patient support purposes. Access to this information is limited to authorised medical or administrative personnel involved in your care or enquiry handling.

By voluntarily submitting medical records, laboratory reports, imaging, pathology reports, prescriptions, or other health information through our website, WhatsApp, email, phone, or other communication channels, you expressly consent to the collection, storage, processing, and use of such information for medical consultation, treatment planning, second opinions, and patient care purposes.

5. Online Consultation and Appointment Forms

When you submit an appointment request or online consultation enquiry through our website, we may use the details provided by you to contact you and guide you regarding the next steps.

6. Cookies and Website Tracking

Our website may use cookies or similar technologies to improve user experience, understand website traffic, and analyse how visitors use our website. Cookies may help us:

• Improve website performance
• Understand visitor behaviour
• Remember basic user preferences
• Measure marketing or website effectiveness

You can control or disable cookies through your browser settings. However, some parts of the website may not function properly if cookies are disabled.

7. Third-Party Services

We may use third-party tools or platforms for website hosting, analytics, communication, appointment management, WhatsApp communication, or digital marketing.

These third-party services may collect limited technical or usage-related data as per their own privacy policies. We recommend reviewing their policies separately when interacting with external platforms.

Communication through WhatsApp is provided for convenience and patient support. While reasonable care is taken to maintain confidentiality, users acknowledge that third-party messaging platforms operate under their own privacy and security policies, and Rishabh Cancer Care cannot guarantee absolute security of information transmitted through such services.

8. Data Protection and Security

We take reasonable steps to protect your personal and health-related information from unauthorized access, misuse, loss, disclosure, or alteration.

However, no method of online transmission or electronic storage is completely secure. While we follow appropriate safety practices, we cannot guarantee absolute security of data shared over the internet.

In the unlikely event of a data security incident or unauthorised access, appropriate measures will be taken in accordance with applicable law, including notification obligations where required.

9. Sharing of Information

We may share your information only in limited situations, such as:

• With doctors, medical staff, or authorised clinic personnel involved in your care
• With service providers who help us operate the website or communication systems
• When required by law, court order, government authority, or regulatory requirement
• To protect the rights, safety, or legal interests of Rishabh Cancer Care, patients, or others

We do not disclose your personal or medical information for unrelated commercial purposes.

10. Data Retention

We retain your information only for as long as necessary to provide services, respond to enquiries, manage appointments, maintain patient records, comply with legal requirements, or resolve disputes.

When information is no longer required, we may securely delete, anonymise, or archive it as per applicable practices and legal requirements.

11. Your Rights

You may contact us to request:

• Access to your personal information
• Correction of inaccurate information
• Deletion of information, where legally permitted
• Withdrawal of consent for certain communications
• Clarification about how your information is being used

Please note that some medical or administrative records may need to be retained as required by law, healthcare standards, or legitimate clinic purposes.

12. Children's Privacy

Our website and services are intended for patients, caregivers, and adults seeking cancer-related consultation or information. If information related to a minor is shared, it should be provided by a parent, guardian, or legally authorised representative.

13. External Links

Our website may contain links to third-party websites, social media platforms, or communication channels. We are not responsible for the privacy practices, content, or security of external websites.

Users are advised to review the privacy policies of those third-party websites before sharing any personal information.

14. Updates to This Privacy Policy

Rishabh Cancer Care may update this Privacy Policy from time to time to reflect changes in our services, website features, legal requirements, or privacy practices. The updated policy will be posted on this page with the revised "Last Updated" date.

15. Contact Us

For any questions, concerns, or requests related to this Privacy Policy or your personal information, you may contact us at: